Effective Communication

Strategic Stakeholder Engagement

A stakeholder is a person, group or organisation that has an interest in an organisation, because they are affected by its operations or can affect Its operations. Stakeholders have an impact on every organisation, public or private sector – some are internal, others are external, but the higher priority stakeholders must be engaged, their expectations […]

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Time Management

Participants will learn evidence-based skills for clarifying their values, setting effective goals, prioritising tasks and maintaining motivation. A series of practical exercises will provide participants with direct learning experience in implementing these strategies. The course aims to provide validation about the modern pressures of balancing time, and encourage participants to take a proactive mindset towards […]

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The Art of Assertiveness

Assertive communication is the ability to express positive and constructive ideas and feelings in an open, honest and direct way. Assertiveness underpins an effective communication style that drives growth and a competitive edge. It enables clear goal setting and enhanced performance feedback discussions. Communicating assertively enhances self-confidence and drives positive outcomes that result in high […]

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Presenting with Confidence

Do you deliver presentations as part of your job role? One of the key goals of any presentation is to engage the audience and motivate them to take action after the presentation. This course will show you how to write and deliver presentations with confidence, creating effective media and developing your delivery style.

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Negotiation with Influence

Negotiation is essential to a productive work environment. It provides the mechanism for reaching agreements between people and organisations. Negotiation also helps prevent conflict and improve the quality of workplace relationships. Learn strategies focused on discovering individual perspectives and interests, and applying techniques that engage cooperation and joint problem solving. These strategies will help you […]

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Managing Up – Influencing without Direct Authority

Most people have less formal authority than they need to carry out their responsibilities. Effective, innovative people know how to use informal, indirect authority to influence key stakeholders: their manager, peers, associates, customers, suppliers and staff. Participants will learn how to expand their power and positive influence beyond your formal authority in order to get […]

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Giving and Receiving Constructive Feedback

Delivering effective feedback is an essential skill for any professional environment. Feedback helps us improve performance, build cohesive teams, and meet our goals. We often avoid giving constructive feedback because of the potential for hurting others’ feelings or having a negative impact on our relationships with colleagues. However, giving quality feedback can help us build […]

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Emotional Intelligence at Work

Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. Successful people have highly developed emotional intelligence. They have self-awareness – they know their strengths, weaknesses, drives, values and impact on others. They have self-management – they control or redirect disruptive impulses and moods. They […]

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DiSC – Understanding your Behavioural Style

DISC is a self-assessment that measures how an individual prefers to interact with others. DISC creates a common language and a self-awareness to better understand ourselves and others. The DISC model divides people into four main behavioural styles. People who embrace DISC benefit from improved communication, less misunderstanding, shorter meetings, less conflict, effective teams, more […]

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Dealing with Difficult Behaviours

Most workplaces have at least one person who is perceived as difficult. Difficult behaviour can manifest itself as pervasive negativity, rudeness, impatience, recurring drama, even open anger and aggression. Like all negative forces, difficult attitudes and behaviours tend to be contagious and are more and more prevalent in the workplace. They drain collective energy, are […]

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