Emotional Intelligence at Work

Duration: 1 Day

This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Social Skills and Relationship Management. It will help participants to understand themselves and others better, and will give an insight into how to build productive and professional relationships at work.

Outcomes for Participants

  • Understand the concept of Emotional Intelligence and its workplace application
  • Identify the four key emotional competencies
  • Implement strategies for building emotional competency
  • Motivate and influence others to perform
  • Understand the relationship between EI and giving and receiving feedback
  • Recognise how emotional intelligence minimises workplace conflict
  • Know how to manage your own emotions, and the emotions of others
  • Foster a positive environment which supports the development of sustainable workplace relationships 

Topics Covered

  • What is Emotional Intelligence?
  • Benefits of Emotional Intelligence
  • Goleman’s four domains of emotional competencies
  • Strategies for developing four key emotional competencies:
    • Self Awareness
    • Self Management
    • Social Skills
    • Relational Management
  • ‘Emotional Hijacking’ and self control
  • Emotional Intelligence and constructive relationships
  • Giving and receiving feedback
A public workshop is available for this course. Click here to book now

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