Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice.

Successful people have highly developed emotional intelligence. They have self-awareness – they know their strengths, weaknesses, drives, values and impact on others. They have self-management – they control or redirect disruptive impulses and moods. They have social awareness – they understand other people’s emotional make-up. And they have relationship management – they build rapport with others to move them in desired directions.

This course explores ideas and techniques for increasing your emotional intelligence. These practical techniques are core to achieving personal awareness, connecting with others, managing stress and exhibiting resilience and optimism both at work and home.

  • Define Emotional Intelligence
  • Identify the benefits of practicing emotional intelligence
  • Learn the four core skills required to practice emotional intelligence
  • Recognise and consciously use emotional data that shapes your professional behavioural responses
  • Regulate and gain control of your own emotions in difficult/emotional interactions
  • Recognise and respond well to others and their emotions in order to achieve beneficial outcomes
  • Implement emotionally intelligent insights to improve personal decision making and professional contributions
  • Demonstrate a collaborative attitude at work through application of emotional intelligence
  • What is Emotional Intelligence
  • Benefits of Emotional Intelligence
  • Four key components of Emotional Intelligence
  • Focus on what you can control
  • Techniques for developing self-awareness, self-management, empathy and socials awareness
  • Understand your triggers and reactions
  • Self-control and its impact on individuals decision-making abilities
  • Constructively respond to difficult situations / people to achieve win-win outcomes
  • Emotional intelligence techniques to improve your professional and personal relationships

Go back to In-House Programs