Delivering effective feedback is an essential skill for any professional environment. Feedback helps us improve performance, build cohesive teams, and meet our goals. We often avoid giving constructive feedback because of the potential for hurting others’ feelings or having a negative impact on our relationships with colleagues. However, giving quality feedback can help us build trust, stimulate creativity, and foster positive work environments.
In this course you will gain simple and effective tools to make giving and receiving constructive feedback a positive experience for those involved. You will learn how to make feedback clear and actionable while approaching conversations collaboratively. Participants will gain practical and effective strategies that can be applied and practiced immediately.

  • Understanding constructive feedback as a tool for building positive relationships and achieving organisational goals.
  • Overcoming barriers to providing and receiving feedback.
  • Crafting feedback that is clear, actionable, and not personal towards others.
  • Applying a feedback model for planning and delivering feedback effectively.
  • Receiving feedback as an opportunity for personal growth and development.
  • Managing different perspectives and emotions in difficult conversations.
  • Identifying opportunities to continuously improve our skills in giving and receiving feedback.
  • Why is feedback important?
  • Benefits of feedback
  • Preparing for feedback
  • Effective communication skills
  • Active Listening and role of empathy
  • Not taking the “Bait”
  • Recognise the difference between formal and informal feedback
  • Guidelines for constructive feedback
  • Model for positive and constructure feedback
  • Setting work performance objectives and work plans
  • Monitoring ongoing progress
  • Receiving feedback

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