Negotiation is essential to a productive work environment. It provides the mechanism for reaching agreements between people and organisations. Negotiation also helps prevent conflict and improve the quality of workplace relationships.

Learn strategies focused on discovering individual perspectives and interests, and applying techniques that engage cooperation and joint problem solving. These strategies will help you put together and suggest mutually satisfying solutions in a wide variety of circumstances. By exploring your personal characteristics as they relate to negotiation, you will develop the skills required to encourage respectful relationships with colleagues and adversaries alike. At the end of this workshop, you will have a better grasp of the communication and negotiation skills that promote mutually beneficial agreements, the resolution of conflicts and the overall satisfaction of everyone concerned.

  • Negotiate successfully whilst maintaining good working relationships
  • Recognises the importance of preparing for the negotiation process
  • Understand basic principles of “win/win” negotiation
  • Understand your own attitude towards handling conflict
  • Learn and practice a structured approach to negotiation
  • Gain skill in developing alternatives and recognising options
  • Improve your inter-personal communication skills
  • Identify areas for personal improvement
  • What is negotiation?
  • The successful negotiator
  • Preparing for negotiation
  • Making the right impression
  • Getting off to a good start
  • Exchanging information
  • The bargaining stages
  • Reaching mutual gain and moving beyond “no”
  • Dealing with negative emotions
  • Moving from bargaining to closing
  • Solution types

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