Executive Assistant and Administrators

Essential Skills for Executive Assistants and Administrators

Executive Assistants (EAs) / Administrators perform, coordinate and oversee office administrative duties while providing an extensive level of support to managers. They help managers make the best use of their time and are relied on heavily to ensure that work is handled efficiently and without the need for constant or direct supervision. In supporting these […]

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Minute Taking Workshop

Minute taking is an integral factor in the success of a meeting. When the discussions are underway and decisions have been verbally made, accurate meeting minutes will record what has taken place and what actions are required. This workshop will provide practical information on what to consider before, during and after a meeting to ensure […]

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Time Management

Participants will learn evidence-based skills for clarifying their values, setting effective goals, prioritising tasks and maintaining motivation. A series of practical exercises will provide participants with direct learning experience in implementing these strategies. The course aims to provide validation about the modern pressures of balancing time, and encourage participants to take a proactive mindset towards […]

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The Art of Assertiveness

Assertive communication is the ability to express positive and constructive ideas and feelings in an open, honest and direct way. Assertiveness underpins an effective communication style that drives growth and a competitive edge. It enables clear goal setting and enhanced performance feedback discussions. Communicating assertively enhances self-confidence and drives positive outcomes that result in high […]

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Negotiation with Influence

Negotiation is essential to a productive work environment. It provides the mechanism for reaching agreements between people and organisations. Negotiation also helps prevent conflict and improve the quality of workplace relationships. Learn strategies focused on discovering individual perspectives and interests, and applying techniques that engage cooperation and joint problem solving. These strategies will help you […]

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Managing Up – Influencing without Direct Authority

Most people have less formal authority than they need to carry out their responsibilities. Effective, innovative people know how to use informal, indirect authority to influence key stakeholders: their manager, peers, associates, customers, suppliers and staff. Participants will learn how to expand their power and positive influence beyond your formal authority in order to get […]

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Emotional Intelligence at Work

Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. Successful people have highly developed emotional intelligence. They have self-awareness – they know their strengths, weaknesses, drives, values and impact on others. They have self-management – they control or redirect disruptive impulses and moods. They […]

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DiSC – Understanding your Behavioural Style

DISC is a self-assessment that measures how an individual prefers to interact with others. DISC creates a common language and a self-awareness to better understand ourselves and others. The DISC model divides people into four main behavioural styles. People who embrace DISC benefit from improved communication, less misunderstanding, shorter meetings, less conflict, effective teams, more […]

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Dealing with Difficult Behaviours

Most workplaces have at least one person who is perceived as difficult. Difficult behaviour can manifest itself as pervasive negativity, rudeness, impatience, recurring drama, even open anger and aggression. Like all negative forces, difficult attitudes and behaviours tend to be contagious and are more and more prevalent in the workplace. They drain collective energy, are […]

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Business Writing for the Public Sector

Writing is at the heart of what government does and is a critically important skill for public servants. Participants will receive a comprehensive overview of the key principles, techniques and skills required to produce effective and quality writing in the government setting.

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