The Art of Assertiveness

Duration: 1 Day

Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way. It recognises our rights whilst still respecting the rights of others. It allows us to take responsibility for ourselves and our actions without judging or blaming other people. And it allows us to constructively confront and find a mutually satisfying solution where conflict exists.

Outcomes for Participants

  • Identifying specific situations in which you need to be more assertive
  • Applying assertive skills in how you communicate with others
  • Assertive techniques for responding to criticism and difficult behaviour
  • Learn how to engage others in collaborative problem solving, seeking to resolve conflict
  • The importance of self-esteem as a basis for developing an assertive mindset
  • Remaining calm in conflict situations, so you can respond with assertiveness

Topics Covered

  • Assertiveness – what it is and why it matters
    • The advantages/disadvantages of passive and aggressive behavior
  • Honesty is the best policy
    • What stops us being honest?
  • Sticking to the bottom line
    • The instant replay technique
  • Negotiating as equals
    • The See-Saw
  • Practicing DESO scripts
  • Body language, tone and assertiveness
  • Saying ‘No”
  • Assertive ‘I” statements
A public workshop is available for this course. Click here to book now

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