Assertive communication is the ability to express positive and constructive ideas and feelings in an open, honest and direct way.

Assertiveness underpins an effective communication style that drives growth and a competitive edge. It enables clear goal setting and enhanced performance feedback discussions.

Communicating assertively enhances self-confidence and drives positive outcomes that result in high performing workforces. It recognises our rights whilst still respecting the rights of others. Most importantly, it assists to constructively interact and find a mutually satisfying solutions where conflict exists.

  • Understand the difference between Non-assertive, Assertive and Aggressive behaviour
  • Recognise the foundation habits of assertiveness
  • Build and sustain productive relationships
  • Identify negative self-talk and formulate positive self-talk
  • Communicate assertively in conflicts, negotiations and daily life.

Maintain an assertive mindset for wellbeing


  • Why assertive behaviour is Important
  • Self-Assessment
  • Aggressive, Assertive and Non-Assertive Behaviour
  • Obstacles to assertiveness
  • Improving self-esteem
  • Assertive Responses
  • Clarification and body language
  • Coping with conflict
  • Using ā€œIā€ statements
  • Building an assertive outlook

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