Outcomes for Participants

• Clarify the role of the EA and Administrator
• Develop the skills and attributes of a highly effective EA and Administrator
• Enhance the productivity of the manager / team and ensure the smooth running of the department
• Plan, organise and manage time more effectively
• Communicate confidently and assertively with both colleagues and clients
• Deal effectively with difficult people and situations

Topics Covered

What Makes a Successful EA and Administrator?
o Defining your role and what is required of a highly proficient EA and Administrator
o Projecting a confident and professional image
o Providing value for in your role

Understanding your Manager’s Role
o How you and your manager can work together to build a team
o Balancing the demands of more than one manager
o Knowing when to manage up to achieve your results
• Practical Time and Self-management
o The steps to effective time management – setting realistic deadlines
o Managing your own and your manager’s time
o Prioritising your tasks
o Learn techniques for handling short term and long term tasks

Communicating Effectively through Assertiveness
o Effective listening and questioning skills
o Providing effective feedback
o Saying ‘no’ without feeling guilty

Handling Difficult Behaviours, People and Situations
o Increasing your own self-awareness by examining your DISC behavioural style
o Assessing other people’s style and adapting your communication to achieve outcomes

 

Brochure Date Location Duration
Download 21/04/2020 Virtual Learning 9.30 am - 11.00 am
Download 22/04/2020 Virtual Learning 22 and 23 April 2020 - 9.00am-11.am
Download 29/04/2020 Virtual Learning 29 & 30 April 2020-9.00am-11.00am
Download 05/05/2020 Virtual Learning 9.00 am - 11.00am
Download 06/05/2020 Virtual Learning 6 & 7 May 2020-9.00am-11.00am
Download 12/05/2020 Virtual Learning 12 & 13 May 2020 -9.00 am -11.00am
Download 03/06/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 04/06/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 04/08/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 05/08/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 06/08/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 26/08/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 27/08/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 22/09/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 23/09/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 29/09/2020 Wagga Wagga CDB 1 Day
Download 30/09/2020 Wagga Wagga CBD 1 Day
Download 28/10/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 29/10/2020 The Boat House by the Lake, Barton, ACT 1 Day

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Email: training@learn4results.com.au
Fax: (03) 9889 5553

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Reviews

“Excellent, one of the best facilitators I’ve seen. Was particularly impressed with her management of the group, who was diverse and challenging”
Dept of Parliamentary Services