Outcomes for Participants

• Clarify the role of the EA and Administrator
• Develop the skills and attributes of a highly effective EA and Administrator
• Enhance the productivity of the manager / team and ensure the smooth running of the department
• Plan, organise and manage time more effectively
• Communicate confidently and assertively with both colleagues and clients
• Deal effectively with difficult people and situations

Topics Covered

What Makes a Successful EA and Administrator?
o Defining your role and what is required of a highly proficient EA and Administrator
o Projecting a confident and professional image
o Providing value for in your role

Understanding your Manager’s Role
o How you and your manager can work together to build a team
o Balancing the demands of more than one manager
o Knowing when to manage up to achieve your results
• Practical Time and Self-management
o The steps to effective time management – setting realistic deadlines
o Managing your own and your manager’s time
o Prioritising your tasks
o Learn techniques for handling short term and long term tasks

Communicating Effectively through Assertiveness
o Effective listening and questioning skills
o Providing effective feedback
o Saying ‘no’ without feeling guilty

Handling Difficult Behaviours, People and Situations
o Increasing your own self-awareness by examining your DISC behavioural style
o Assessing other people’s style and adapting your communication to achieve outcomes

 

Brochure Date Location Duration
Download 29/10/2019 The Boat House by the Lake, Barton, ACT 1 Day
Download 30/10/2019 The Boat House by the Lake, Barton, ACT 1 Day
Download 20/11/2019 The Boat House by the Lake, Barton, ACT 1 Day
Download 21/11/2019 The Boat House by the Lake, Barton, ACT 1 Day
Download 20/02/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 25/02/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 26/02/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 11/03/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 12/03/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 22/04/2020 The Boat House by the Lake, Barton, ACT 1 Day
Download 23/04/2020 The Boat House by the Lake, Barton, ACT 1 Day

Book Online

$594.00

SKU: N/A. Category: .

Request In-House Quote Email to Colleague Print

Book Online
No payment details are taken. We will contact you with course details and Tax Invoice.

Email Registration
Click here to download registration brochures.

Contact Us Directly

Phone: (03) 9889 5150
Email: training@learn4results.com.au
Fax: (03) 9889 5553

Business hours 9-5 Mon-Fri

Reviews

“Excellent, one of the best facilitators I’ve seen. Was particularly impressed with her management of the group, who was diverse and challenging”
Dept of Parliamentary Services