This one day training program will provide you with the opportunity to:

  • Develop the skills and attributes of a highly effective EA /Administrator
  • Enhance the productivity of the manager / team and ensure the smooth running of the department
  • Plan, organise, and manage time more effectively
  • Communicate confidently and effectively with both colleagues and clients
  • Deal effectively with difficult people and situations
  • Understand the importance of work/life balance

What Makes a Successful EA / Administrator?

  • Defining your role and what is required of a highly proficient EA /Administrator
  • Projecting a confident and professional image

Understanding your Manager’s Role

  • How you and your manager can work together to build a team
  • Balancing the demands of more than one manager

Practical Time and Self-management

  • The steps to effective time management – setting realistic deadlines.
  • Managing your own and your manager’s time
  • Prioritising and planning

Communicating Effectively through Assertiveness

  • Effective listening and questioning skills
  • Identifying passive, aggressive and assertive behaviour
  • Saying ‘no’ without feeling guilty

Handling Difficult Behaviours, People & Situations

  • Identifying and dealing with the underlying causes of difficult behaviour
  • Increasing your own self awareness by examining your DISC behavioural style
  • Adopting an appropriate approach in a variety of situations

Personal Development

  • Creating a Work/Life balance

 

Brochure Date Location Duration
Download 14/09/2017 Karstens, Melbourne CBD 1 Day
Download 20/09/2017 The Boat House by the Lake, Barton, ACT 1 Day
Download 21/09/2017 The Boat House by the Lake, Barton, ACT 1 Day
Download 09/10/2017 The Boat House by the Lake, Barton, ACT 1 Day
Download 10/10/2017 The Boat House by the Lake, Barton, ACT 1 Day
Download 21/11/2017 The Boat House by the Lake, Barton, ACT 1 Day
Download 22/11/2017 The Boat House by the Lake, Barton, ACT 1 Day
Download 23/11/2017 The Boat House by the Lake, Barton, ACT 1 Day

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$594.00

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No payment details are taken. We will contact you with course details and Tax Invoice.

Email Registration
Click here to download registration brochures.

Contact Us Directly

Phone: (03) 9889 5150
Email: training@learn4results.com.au
Fax: (03) 9889 5553

Business hours 9-5 Mon-Fri

Reviews

“Excellent, one of the best facilitators I’ve seen. Was particularly impressed with her management of the group, who was diverse and challenging”
Dept of Parliamentary Services