Building Resilience in the Workplace

Duration: 1 Day
Category: Executive Assistant and Admin Workshops

Emotionally Resilient workplaces experience more cohesion, less stress and tension as well as greater productivity. Resilience is usually defined as “the positive capacity to cope with stress or adversity”. Resilience in the workplace refers to an employee’s ability to cope with the various challenges of the modern workplace: learning new technology, organisational change, downsizing, mergers, increased workload, budget pressures or deadlines.

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Business Writing for the Public Sector

Duration: 1 Day
Category: Executive Assistant and Admin Workshops

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Dealing with Difficult People

Duration: 1 Day or 2 Days
Category: Executive Assistant and Admin Workshops

Dealing with difficult people in the workplace is probably the greatest challenge you will face as an employee. Finding ways to deal with difficult people is a core survival skill in today’s workplace.

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Emotional Intelligence at Work

Duration: 1 Day
Category: Executive Assistant and Admin Workshops

This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Social Skills and Relationship Management. It will help participants to understand themselves and others better, and will give an insight into how to build productive and professional relationships at work.

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Essential Skills for EAs and Administrators

Duration: 1 Day
Category: Executive Assistant and Admin Workshops

Effective communication and influencing skills helps Executive Assistants / Administrators maximise their personal and professional potential by developing their “soft skills”. This includes self-awareness, assertiveness, communicating with confidence and handling conflict.

This course for EAs and Administrators will provide participants with a thorough understanding of the skills exceptional EAs and administrators consistently demonstrate. It will also outline steps for increasing your own creditability, and most importantly provide you with strategies for supporting your manager/s.

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Get that Job

Duration: 1 Day
Category: Executive Assistant and Admin Workshops

The interview process can be one of the most daunting and stress-inducing experiences many job applicants will encounter. Understanding and responding appropriately to the key selection criteria is essential.  There is no way to anticipate every possible question or every possible situation you may be put into, but there are some steps you can take to improve your interviewing skills and develop a solid presentation.More Details

Managing Change and Building Resilience

Duration: 1 Day
Category: Executive Assistant and Admin Workshops

The program is designed for staff at all levels to understand the current changing climate in organisations. It will assist individuals to facilitate themselves through change, embrace and view change in a positive way and prepare for the challenges that change brings. It will also allow you to reflect on your own personal approach to change and examine and develop their resilience within their roles.

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Managing Up – Influencing with Authority

Duration: 1 Day
Category: Executive Assistant and Admin Workshops

Most people have less formal authority than they need to carry out their responsibilities. Effective, innovative people know how to use informal, indirect authority to influence key stakeholders: their manager, peers, associates, customers, suppliers and staff.

Participants will learn how to expand their power and positive influence beyond your formal authority in order to get the job done.

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Minute Taking Workshop

Duration: 1 Day and Online Sessions
Category: Executive Assistant and Admin Workshops

Minute taking is an integral factor in the success of a meeting. When the discussions are underway and decisions have been verbally made, accurate meeting minutes will record what has taken place and what actions are required, this course focuses on how to take concise minutes that are easy to read and form an accurate account of a meeting.

Outcomes for Participants

• Develop the confidence and skills to take accurate and concise minutes.
• Understand best practice theories to prepare for meetings and write effective minutes.
• Clearly identify your role before, during and after the meeting.
• Identify positive strategies for listening and summarising.
• Deal with jargon and technical language professionally.
• Identify different methods of minute taking and organising your material.
• Learn techniques to identify and highlight important points.

Topics Covered

Introduction to Minute Taking
• What are minutes?
• The skills of effective minute taking
• The challenges for minute takers
• Common terminology used in minutes
• The role and responsibility of a minute taker
• Working with the Chair

Listening and Note Taking
• Active listening
• Overcome barriers to good listening
• Tips for improving your listening when taking minutes

Before the Meeting
• Preparing an agenda
• Agenda guidelines
• Personal preparation for minute taking and meetings
During the Meeting
• Identifying key points to record (and what not to record)
• Dos and don’ts of Minute Taking
• Minute taking note strategies

After the Meeting
• Structuring and writing your minutes
• Proofreading your minutes
• Obtaining sign off

Project Management for EAs and Administrators

Duration: 1 Day
Category: Executive Assistant and Admin Workshops

Executive Assistants and Administrators often play key communications roles in the gaps between project teams, sponsors and their organisation.

They often report to multiple managers and have to juggle daily responsibilities with special projects. All of this demands a large investment of time and requires you to stretch your skills–to coordinate the work of people, identify project requirements, gather resources and set project goals.

Project Management for Executive Assistants & Administrators is a practical and hands-on course where you will come to understand the theory and typical issues a project team must overcome.

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Selection Criteria & Interview Skills for Public Sector

Duration: 2 Hour Virtual Session
Category: Executive Assistant and Admin Workshops

Public sector interviews are formal in structure and process. The questions are based almost solely on the selection criteria, and the purpose of the interview is to substantiate your responses to the selection criteria in your application. The style of questions can vary from behavioural, scenario or be straightforward, such as, how would you deal with a particular situation.

Putting in a convincing performance at a panel interview or other competitive selection forum is all about preparation.

Participants Outcomes:
• Prepare and research effectively for interviews
• Anticipate common interview questions
• Understand the key components of a selection criteria
• Develop a well written selection criteria
• Recognise and respond confidently behavioural questioning

The Art of Assertiveness

Duration: 1 Day
Category: Executive Assistant and Admin Workshops

Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way. It recognises our rights whilst still respecting the rights of others. It allows us to take responsibility for ourselves and our actions without judging or blaming other people. And it allows us to constructively confront and find a mutually satisfying solution where conflict exists.

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