Building Resilience in the Workplace

Duration: 1 Day
Category: Communication Skills

Emotionally Resilient workplaces experience more cohesion, less stress and tension as well as greater productivity. Resilience is usually defined as “the positive capacity to cope with stress or adversity”. Resilience in the workplace refers to an employee’s ability to cope with the various challenges of the modern workplace: learning new technology, organisational change, downsizing, mergers, increased workload, budget pressures or deadlines.

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Communicating Across Generations

Duration: 1 Day
Category: Communication Skills

Communicating with the different generations creates a variety of challenges in the workplace. Motivating and getting the best performance out of people from the different generations is essential for productivity within organisations. Strategies that work for Generation X may not necessarily be effective for Generation Y.

This one day program is provides practical tools for building teams, motivating and retaining, and communicating across generations.

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Dealing with Difficult People

Duration: 1 Day or 2 Days
Category: Communication Skills

Dealing with difficult people in the workplace is probably the greatest challenge you will face as an employee. Finding ways to deal with difficult people is a core survival skill in today’s workplace.

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Effective Conflict Resolution

Duration: 1 Day
Category: Communication Skills

Workplace conflict has an impact on more than the individual–it creates a ripple effect, the repercussions of which are felt throughout the team and the organization. In this course, you will gain practical experience in recognising causes behind interpersonal conflict, targeting emotional triggers that create conflict, and applying proven techniques and strategies to build an environment of cooperation.

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Emotional Intelligence at Work

Duration: 1 Day
Category: Communication Skills

This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Social Skills and Relationship Management. It will help participants to understand themselves and others better, and will give an insight into how to build productive and professional relationships at work.

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Excellent Customer Service

Duration: 1 Day
Category: Communication Skills

Customer service is increasingly becoming a vital business issue as organisations realise the benefits of an integrated, strategic customer service management system for providing effective customer client support.

Customer Service staff can respond positively and effectively by developing a structured approach to people, particularly in difficult situations.

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Get that Job

Duration: 1 Day
Category: Communication Skills

The interview process can be one of the most daunting and stress-inducing experiences many job applicants will encounter. Understanding and responding appropriately to the key selection criteria is essential.  There is no way to anticipate every possible question or every possible situation you may be put into, but there are some steps you can take to improve your interviewing skills and develop a solid presentation.More Details

Giving and Receiving Feedback

Duration: 1 Day
Category: Communication Skills

Feedback is an important part of our learning and development process. Without it, we have only our own estimation of how well we are performing. Understanding the art of giving and receiving feedback can offer constructive, rather than critical, suggestions for improving performance. It can highlight how team member contributions and small changes can lead to individuals maximising their potential to achieve better personal, group and organisational outcomes.

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Leading Teams through Change

Duration: 1 Day
Category: Communication Skills

The program is designed for leaders at all levels to understand the current changing climate in organisations. It will assist them to facilitate team members through change, embrace and view change in a positive way and prepare for the challenges that change brings. It will also allow leaders to reflect on their personal approach to change and examine and develop their resilience within their roles.

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Managing Change and Building Resilience

Duration: 1 Day
Category: Communication Skills

The program is designed for staff at all levels to understand the current changing climate in organisations. It will assist individuals to facilitate themselves through change, embrace and view change in a positive way and prepare for the challenges that change brings. It will also allow you to reflect on your own personal approach to change and examine and develop their resilience within their roles.

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Managing Effective Meetings

Duration: 1 Day
Category: Communication Skills

Many organisations use meetings for information distribution, communication and decision making – in teams, project groups, working parties, stakeholder forums and other purposes. At their best meetings can be creative, purposeful and supportive.

Yet some meetings can become unfocused, unproductive or interpersonally unpleasant. They are always expensive – yet we often plan or attend meetings unprepared, with confused agendas and with little structure or skills to help us achieve the purpose of the meeting.

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Managing Up – Influencing with Authority

Duration: 1 Day
Category: Communication Skills

Most people have less formal authority than they need to carry out their responsibilities. Effective, innovative people know how to use informal, indirect authority to influence key stakeholders: their manager, peers, associates, customers, suppliers and staff.

Participants will learn how to expand their power and positive influence beyond your formal authority in order to get the job done.

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Negotiating for Results

Duration: 1 Day
Category: Communication Skills

Negotiation is crucial part of day-to-day survival, in both business and other areas of our lives.  It is about an agreement with another party or parties to achieve defined goals. To be successful in negotiations we need to employ constructive strategies.

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Presenting with Confidence

Duration: 1 Day
Category: Communication Skills

The ability to speak competently and effectively in public and to groups; to make persuasive and convincing speeches and presentations, and to impart information in a clear and understandable manner is essential in workplaces.

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Selection Criteria & Interview Skills for Public Sector

Duration: 2 Hour Virtual Session
Category: Communication Skills

Public sector interviews are formal in structure and process. The questions are based almost solely on the selection criteria, and the purpose of the interview is to substantiate your responses to the selection criteria in your application. The style of questions can vary from behavioural, scenario or be straightforward, such as, how would you deal with a particular situation.

Putting in a convincing performance at a panel interview or other competitive selection forum is all about preparation.

Participants Outcomes:
• Prepare and research effectively for interviews
• Anticipate common interview questions
• Understand the key components of a selection criteria
• Develop a well written selection criteria
• Recognise and respond confidently behavioural questioning

Strategic Stakeholder Engagement

Duration: 1 Day
Category: Communication Skills

Strategic Stakeholder Engagement
Duration: 1 Day

Stakeholder engagement is the practice of interacting with, and influencing project stakeholders to the overall benefit of the project and its advocates.
Engagement encompasses a wide variety of interactions, both formal and informal. These range from information sharing to more active consultation through to collaboration in decision making processes.
Their requirements, expectations, perceptions, personal agendas and concerns will influence the project, shape what success looks like, and impact the outcomes that can be achieved. Successful stakeholder engagement is therefore a vital requirement.

Learning Outcomes

• Understand what contributes to active stakeholder engagement
• Acquire fundamental skills in stakeholder mapping and prioritisation
• Implement an effective stakeholder engagement model
• Understand the type of engagement best suited to each relationship (e.g. communication vs consultation).
• Design a stakeholder communication and management plan
• Monitor and evaluate the engagement process

Topics Covered
Introduction
• Why engage?
• Principles and standards for stakeholder engagement

Thinking Strategically about engagement
• Mapping external and internal stakeholders
• Setting strategic business and engagement objectives
• Identifying key stakeholder issues
• Prioritising each stakeholder and their issues

Engage with your Stakeholder in ways that work
• Understanding and learning about your stakeholders
• Considering your stakeholders requirements for engagement
• Identifying the most effective engagement methods
• Designing the engagement process

Take Action and Review the Engagement
• Creating a plan for action
• Reporting back and giving assurance to your stakeholders
• Reviewing the engagement process

The Art of Assertiveness

Duration: 1 Day
Category: Communication Skills

Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way. It recognises our rights whilst still respecting the rights of others. It allows us to take responsibility for ourselves and our actions without judging or blaming other people. And it allows us to constructively confront and find a mutually satisfying solution where conflict exists.

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The Skills Negotiator

Duration: 1 Day or 2 Days
Category: Communication Skills

Negotiation is crucial part of day-to-day survival, in both business and other areas of our lives.  It is about an agreement with another party or parties to achieve defined goals. To be successful in negotiations we need to employ constructive strategies.

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Time Management Workshop

Duration: 1 Day
Category: Communication Skills

In organisations today there is so much work and so little time. There is no way to create more time, but there are many ways to use our limited time more effectively.

This workshop is designed to assist participants use the techniques of time management to effectively meet organisational objectives. It focuses upon planning and prioritisation to assist participants deal with their workload more efficiently and enjoy a more balanced and productive work life.

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