Business Writing for the Public Sector

Duration: 1 Day
Category: Customer Service

More Details

Dealing with Difficult People

Duration: 1 Day or 2 Days
Category: Customer Service

Dealing with difficult people in the workplace is probably the greatest challenge you will face as an employee. Finding ways to deal with difficult people is a core survival skill in today’s workplace.

More Details

Emotional Intelligence at Work

Duration: 1 Day
Category: Customer Service

This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Social Skills and Relationship Management. It will help participants to understand themselves and others better, and will give an insight into how to build productive and professional relationships at work.

More Details

Excellent Customer Service

Duration: 1 Day
Category: Customer Service

Customer service is increasingly becoming a vital business issue as organisations realise the benefits of an integrated, strategic customer service management system for providing effective customer client support.

Customer Service staff can respond positively and effectively by developing a structured approach to people, particularly in difficult situations.

More Details

The Art of Assertiveness

Duration: 1 Day
Category: Customer Service

Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way. It recognises our rights whilst still respecting the rights of others. It allows us to take responsibility for ourselves and our actions without judging or blaming other people. And it allows us to constructively confront and find a mutually satisfying solution where conflict exists.

More Details

Time Management Workshop

Duration: 1 Day
Category: Customer Service

In organisations today there is so much work and so little time. There is no way to create more time, but there are many ways to use our limited time more effectively.

This workshop is designed to assist participants use the techniques of time management to effectively meet organisational objectives. It focuses upon planning and prioritisation to assist participants deal with their workload more efficiently and enjoy a more balanced and productive work life.

More Details