Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way. It recognises our rights whilst still respecting the rights of others. It allows us to take responsibility for ourselves and our actions without judging or blaming other people. And it allows us to constructively confront and find a mutually satisfying solution where conflict exists.

Outcomes for participants:

  • Identifying specific situations in which you need to be more assertive
  • Applying assertive skills in how you communicate with others
  • Assertive techniques for responding to criticism and difficult behaviour
  • Learn how to engage others in collaborative problem solving, seeking to resolve conflict
  • The importance of self-esteem as a basis for developing an assertive mindset
  • Remaining calm in conflict situations, so you can respond with assertiveness

Topics Covered:

  • Assertiveness – what it is and why it matters
    • The advantages/disadvantages of submissive & aggressive behavior
  • Honesty is the best policy
    • What stops us being honest?
  • Sticking to the bottom line
    • The instant replay technique
  • Negotiating as equals
    • The See-Saw
  • Practicing DESO scripts
  • Body language, tone and assertiveness
  • Saying ‘No”
  • Assertive ‘I” statements
Brochure Date Location Duration
Download 28/09/2021 FULL FULL
Download 30/09/2021 Virtual Workshop - Facilitator Led 9.30am-12.30pm(AEST)
Download 20/10/2021 Virtual Workshop - Facilitator Led 9.30am-3.30pm(AEST)
Download 21/10/2021 Virtual Workshop - Facilitator Led 9.30am-11.30am(AEST)
Download 26/10/2021 Virtual Workshop - Facilitator Led 9.30am-3.30pm(AEST)
Download 27/10/2021 Virtual Workshop - Facilitator Led 9.30am-11.30am (AEST)
Download 28/10/2021 Virtual Workshop - Facilitator Led 9.30am-12.30pm(AEST)
Download 16/11/2021 Virtual Workshop - Facilitator Led 9.30am-11.30am(AEST)
Download 18/11/2021 Virtual Workshop - Facilitator Led 9.30am-12.30pm(AEST)
Download 23/11/2021 Virtual Workshop - Facilitator Led 9.30am-11.30am(AEST)
Download 16/02/2022 Virtual Workshop - Facilitator Led 9.30am-11.30am(AEST)
Download 22/02/2022 Virtual Workshop - Facilitator Led 9.30am-11.30am(AEST)
Download 24/02/2022 Virtual Workshop - Facilitator Led 9.30am-12.30pm(AEST)
Download 01/03/2022 Virtual Workshop - Facilitator Led 9.30am-3.30pm(AEST)
Download 02/03/2022 Virtual Workshop - Facilitator Led 9.30am-12.30pm(AEST)
Download 17/03/2022 Virtual Workshop - Facilitator Led 9.30am-12.30 pm(AEST)
Download 16/03/2022 Virtual Workshop - Facilitator Led 9.30am-3.30pm(AEST)

Book Online

$385.00

Assertive communication is the ability to express positive and constructive ideas and feelings in an open, honest and direct way.

Assertiveness underpins an effective communication style that drives growth and a competitive edge. It enables clear goal setting and enhanced performance feedback discussions.

Communicating assertively enhances self-confidence and drives positive outcomes that result in high performing workforces. It recognises our rights whilst still respecting the rights of others. Most importantly, it assists to constructively interact and find a mutually satisfying solutions where conflict exists.

Learning Outcomes

  • Understand the difference between Non-assertive, Assertive and Aggressive behaviour
  • Recognise the foundation habits of assertiveness
  • Build and sustain productive relationships
  • Identify negative self-talk and formulate positive self-talk
  • Communicate assertively in conflicts, negotiations and daily life.
  • Maintain an assertive mindset for wellbeing

Topics

  • Why assertive behaviour is important
  • Aggressive, Assertive and Non-Assertive Behaviour
  • Assertive Self-Assessment
  • Obstacles to assertiveness
  • Improving self-esteem
  • Positive self-talk
  • Clarification and body language
  • Coping with conflict
  • Using “I” statements
  • Building an assertive outlook

Delivery Mode

This course is delivered online through virtual classrooms where facilitators and participants can present course materials, engage and interact with one another, and work in groups together. Sessions are hosted on Zoom, providing a live, synchronous setting with a facilitator.

SKU: N/A.

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Contact Us Directly

Phone: 0409 304 574
Email: training@learn4results.com.au

Business hours 9-5 Mon-Fri

Reviews

“Excellent, one of the best facilitators I’ve seen. Was particularly impressed with her management of the group, who was diverse and challenging”
Dept of Parliamentary Services