Executive Assistants (EAs) / Administrators perform, coordinate and oversee office administrative duties while providing an extensive level of support to managers. They help managers make the best use of their time and are relied on heavily to ensure that work is handled efficiently and without the need for constant or direct supervision.

In supporting these managers, they must possess a wide range of skills and extensive knowledge in order to be truly effective.

Outcomes for Participants

• Develop the skills and attributes of a highly effective EA and Administrator
• Plan, organise and manage time more effectively
• Communicate confidently and assertively with both colleagues and clients
• Deal effectively with difficult people and situations

Session 1

• What Makes a Successful EA and Administrator?
o Defining your role and what is required of a highly proficient EA and Administrator
o Projecting a confident and professional image
o Increasing your own self-awareness by examining your DISC behavioural style
o Assessing other people’s style and adapting your communication to achieve outcomes

Session 2
• Communicating Effectively through Assertiveness
o Providing effective feedback
o Saying ‘no’ without feeling guilty
o The steps to effective time management – setting realistic deadlines
o Prioritising your short term and long-term tasks

Delivery Mode – Virtual ZOOM Sessions – 2 x Two Hour Sessions

Great course – very relevant to needs and areas of improvement. Thank you!

This was a very welcoming and inclusive process to be involved in. Christina was very informative & professional.

Brochure Date Location Duration
Download 28/09/2021 FULL FULL
Download 30/09/2021 Virtual Workshop - Facilitator Led 9.30am-12.30pm(AEST)
Download 20/10/2021 Virtual Workshop - Facilitator Led 9.30am-3.30pm(AEST)
Download 21/10/2021 Virtual Workshop - Facilitator Led 9.30am-11.30am(AEST)
Download 26/10/2021 Virtual Workshop - Facilitator Led 9.30am-3.30pm(AEST)
Download 27/10/2021 Virtual Workshop - Facilitator Led 9.30am-11.30am (AEST)
Download 28/10/2021 Virtual Workshop - Facilitator Led 9.30am-12.30pm(AEST)
Download 16/11/2021 Virtual Workshop - Facilitator Led 9.30am-11.30am(AEST)
Download 18/11/2021 Virtual Workshop - Facilitator Led 9.30am-12.30pm(AEST)
Download 23/11/2021 Virtual Workshop - Facilitator Led 9.30am-11.30am(AEST)
Download 16/02/2022 Virtual Workshop - Facilitator Led 9.30am-11.30am(AEST)
Download 22/02/2022 Virtual Workshop - Facilitator Led 9.30am-11.30am(AEST)
Download 24/02/2022 Virtual Workshop - Facilitator Led 9.30am-12.30pm(AEST)
Download 01/03/2022 Virtual Workshop - Facilitator Led 9.30am-3.30pm(AEST)
Download 02/03/2022 Virtual Workshop - Facilitator Led 9.30am-12.30pm(AEST)
Download 17/03/2022 Virtual Workshop - Facilitator Led 9.30am-12.30 pm(AEST)
Download 16/03/2022 Virtual Workshop - Facilitator Led 9.30am-3.30pm(AEST)

Book Online

$495.00

SKU: N/A.

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Contact Us Directly

Phone: 0409 304 574
Email: training@learn4results.com.au

Business hours 9-5 Mon-Fri

Reviews

“Excellent, one of the best facilitators I’ve seen. Was particularly impressed with her management of the group, who was diverse and challenging”
Dept of Parliamentary Services