This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Social Skills and Relationship Management. It will help delegates to understand themselves and others better, and will give an insight into how to build productive and professional relationships at work.

Workshop Objectives

  • Understand the concept of Emotional Intelligence and its workplace application
  • Identify the four key emotional competencies
  • Implement strategies for building emotional competency
  • Motivate and influence others to perform
  • Understand the relationship between EI and giving and receiving feedback
  • Recognise how emotional intelligence minimises workplace conflict
  • Know how to manage your own emotions, and the emotions of others
  • Foster a positive environment which supports the development of sustainable workplace relationships

Topics Covered

  • What is Emotional Intelligence?
  • Benefits of Emotional Intelligence
  • Goleman’s four domains of emotional competencies
  • Strategies for developing four key emotional competencies:
    • Self Awareness
    • Self Management
    • Social Skills
    • Relational Management
  • ‘Emotional Hijacking’ and self control
  • Emotional Intelligence and constructive relationships
  • Conflict resolution
  • Questioning and active listening
  • Giving and receiving feedback
Brochure Date Location Duration
Download 14/09/2017 Karstens, Melbourne CBD 1 Day
Download 20/09/2017 The Boat House by the Lake, Barton, ACT 1 Day
Download 21/09/2017 The Boat House by the Lake, Barton, ACT 1 Day
Download 09/10/2017 The Boat House by the Lake, Barton, ACT 1 Day
Download 10/10/2017 The Boat House by the Lake, Barton, ACT 1 Day
Download 21/11/2017 The Boat House by the Lake, Barton, ACT 1 Day
Download 22/11/2017 The Boat House by the Lake, Barton, ACT 1 Day
Download 23/11/2017 The Boat House by the Lake, Barton, ACT 1 Day

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$594.00

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Contact Us Directly

Phone: (03) 9889 5150
Email: training@learn4results.com.au
Fax: (03) 9889 5553

Business hours 9-5 Mon-Fri

Reviews

“Excellent, one of the best facilitators I’ve seen. Was particularly impressed with her management of the group, who was diverse and challenging”
Dept of Parliamentary Services