Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice.

Successful people have highly developed emotional intelligence. They have self-awareness – they know their strengths, weaknesses, drives, values and impact on others. They have self-management – they control or redirect disruptive impulses and moods. They have social awareness – they understand other people’s emotional make-up. And they have relationship management – they build rapport with others to move them in desired directions.

This course explores ideas and techniques for increasing your emotional intelligence. These practical techniques are core to achieving personal awareness, connecting with others, managing stress and exhibiting resilience and optimism both at work and home.

Learning Outcomes:                                                                                                                                          

  • Define Emotional Intelligence
  • Identify the benefits of practicing emotional intelligence
  • Learn the four core skills required to practice emotional intelligence
  • Recognise and consciously use emotional data that shapes your professional behavioural responses
  • Regulate and gain control of your own emotions in difficult/emotional interactions
  • Recognise and respond well to others and their emotions in order to achieve beneficial outcomes
  • Implement emotionally intelligent insights to improve personal decision making and professional contributions

Topics

  • What is Emotional Intelligence
  • Benefits of Emotional Intelligence
  • Four key components of Emotional Intelligence
  • Focus on what you can control
  • Techniques for developing self-awareness, self-management, empathy and socials awareness
  • Understand your triggers and reactions
  • Self-control and its impact on individuals decision-making abilities
  • Constructively respond to difficult situations / people to achieve win-win outcomes
  • Emotional intelligence techniques to improve your professional and personal relationships
Brochure Date Location Duration
Download 28/09/2021 FULL FULL
Download 30/09/2021 Virtual Workshop - Facilitator Led 9.30am-12.30pm(AEST)
Download 20/10/2021 Virtual Workshop - Facilitator Led 9.30am-3.30pm(AEST)
Download 21/10/2021 Virtual Workshop - Facilitator Led 9.30am-11.30am(AEST)
Download 26/10/2021 Virtual Workshop - Facilitator Led 9.30am-3.30pm(AEST)
Download 27/10/2021 Virtual Workshop - Facilitator Led 9.30am-11.30am (AEST)
Download 28/10/2021 Virtual Workshop - Facilitator Led 9.30am-12.30pm(AEST)
Download 16/11/2021 Virtual Workshop - Facilitator Led 9.30am-11.30am(AEST)
Download 18/11/2021 Virtual Workshop - Facilitator Led 9.30am-12.30pm(AEST)
Download 23/11/2021 Virtual Workshop - Facilitator Led 9.30am-11.30am(AEST)
Download 16/02/2022 Virtual Workshop - Facilitator Led 9.30am-11.30am(AEST)
Download 22/02/2022 Virtual Workshop - Facilitator Led 9.30am-11.30am(AEST)
Download 24/02/2022 Virtual Workshop - Facilitator Led 9.30am-12.30pm(AEST)
Download 01/03/2022 Virtual Workshop - Facilitator Led 9.30am-3.30pm(AEST)
Download 02/03/2022 Virtual Workshop - Facilitator Led 9.30am-12.30pm(AEST)
Download 17/03/2022 Virtual Workshop - Facilitator Led 9.30am-12.30 pm(AEST)
Download 16/03/2022 Virtual Workshop - Facilitator Led 9.30am-3.30pm(AEST)

Book Online

$385.00$440.00

SKU: N/A.

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Contact Us Directly

Phone: 0409 304 574
Email: training@learn4results.com.au

Business hours 9-5 Mon-Fri

Reviews

“Excellent, one of the best facilitators I’ve seen. Was particularly impressed with her management of the group, who was diverse and challenging”
Dept of Parliamentary Services