Giving and Receiving Feedback

Duration: 1 Day

Feedback is an important part of our learning and development process. Without it, we have only our own estimation of how well we are performing. Understanding the art of giving and receiving feedback can offer constructive, rather than critical, suggestions for improving performance. It can highlight how team member contributions and small changes can lead to individuals maximising their potential to achieve better personal, group and organisational outcomes.

Outcomes for Participants

  • Recognise the importance of managing performance
  • Understand the principles for giving constructive feedback
  • Effectively plan and prepare for formal feedback sessions
  • Adopt a strategic approach for difficult conversations (using feedback model)
  • Differentiate between judgments or opinions versus specific observations
  • Acknowledge and refocus emotional responses to achieve productive outcomes
  • Form agreements and monitor ongoing performance

Topic Covered

  • Why is feedback important?
  • Recognising the benefits of managing staff performance and providing feedback
  • Clarifying and setting specific work performance objectives
  • Principles behind providing constructive feedback.
  • Preparing for courageous conversations
  • Communication skills for effectively giving and receiving feedback:
    • Active Listening (effective questions)
    • Body Language, Tone and Words
    • Using co-operative Language (not emotive language)
    • Not taking the “Bait”
  • Understanding the difference between informal and formal feedback
  • Technique for providing positive feedback
  • Technique for providing constructive feedback
  • Formalising agreements and monitoring on going progress

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