Coaching can help you create positive change and achieve extraordinary results. Effective coaching can result in improved productivity, enhanced decision-making skills, increased interpersonal effectiveness, and the ability to set and achieve goals.


This practical workshop provides the tools and skills you need to adopt a coaching mindset and develop people and performance through one-to-one coaching.

It will help you avoid the common pitfalls and offers simple tools that enable you to take a coaching approach to the wide range of conversations you have in the course of your day, week or year. It also caters for the difficult end of the continuum where you need to ask people to do things differently.

  • Introduction: Learn about a model of coaching
  • Distinguish between the role of coach and that of mentor
  • Powerful conversations: Learn how to ask questions that bring about change
  • Identify your coaching strengths and areas for improvement
  • Understand the connection between emotional intelligence and coaching
  • Practice your coaching skills
  • What is coaching?
  • Coach vs Mentor
  • Benefits of coaching
  • Characteristics of successful coaching
  • Creating the right climate for coaching
  • Developing a coaching plan
  • G.R.O.W Model
  • The coaching conversation
  • Listening and questioning
  • Reflection and goal setting
  • Coaching action plan
  • Review and evaluate

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