In-house workshops can be arranged for you at your organisation. In-house training is a powerful way to grow the capability of your team. Our facilitators will work with you to develop a training solution that assists in meeting your organisational goals.

Building Resilience in the Workplace

1 Day
Project Management

Emotionally Resilient workplaces experience more cohesion, less stress and tension as well as greater productivity. Resilience is usually defined as “the positive capacity to cope with stress or adversity”. Resilience in the workplace refers to an employee’s ability to cope with the various challenges of the modern workplace: learning new technology, organisational change, downsizing, mergers, increased workload, budget pressures or deadlines.

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Business Writing for the Public Sector

1 Day
Executive Assistant and Admin Workshops

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Coaching Skills for High Performance

1 Day
Management and Leadership

There is an increasing demand on managers at all levels to improve performance in the workplace. One of the most powerful ways for a manager to improve performance is through coaching people on their team. Coaching is now viewed as a fundamental part of a manager’s role.

This practical hands-on course gives strategies and techniques for identifying key areas where there is a need for coaching, planning the coaching, carrying out coaching, arranging for practice and assessing the improved performance.

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Communicating Across Generations

1 Day
Management and Leadership

Communicating with the different generations creates a variety of challenges in the workplace. Motivating and getting the best performance out of people from the different generations is essential for productivity within organisations. Strategies that work for Generation X may not necessarily be effective for Generation Y.

This one day program is provides practical tools for building teams, motivating and retaining, and communicating across generations.

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Dealing with Difficult People

1 Day or 2 Days
Executive Assistant and Admin Workshops

Dealing with difficult people in the workplace is probably the greatest challenge you will face as an employee. Finding ways to deal with difficult people is a core survival skill in today’s workplace.

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Effective Conflict Resolution

1 Day
Management and Leadership

Workplace conflict has an impact on more than the individual–it creates a ripple effect, the repercussions of which are felt throughout the team and the organization. In this course, you will gain practical experience in recognising causes behind interpersonal conflict, targeting emotional triggers that create conflict, and applying proven techniques and strategies to build an environment of cooperation.

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Effective Proposal Writing

1 Day
Business Writing

The ability to produce convincing proposals is vital to the growth and survival of many organisations. This workshop will provide you with key skills and techniques to transform a good proposal into a successful one.

You will learn how to use persuasive writing techniques to meet the needs and answer the concerns of the busy decision makers. The workshop also shows you how to reduce the time it takes you to generate creative ideas, research and draft your work, yet produce higher quality writing. You will also learn how to craft an expert Executive Summary that compels your reader to keep reading.

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Emotional Intelligence at Work

1 Day
Management and Leadership

This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Social Skills and Relationship Management. It will help participants to understand themselves and others better, and will give an insight into how to build productive and professional relationships at work.

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Essential Skills for EAs and Administrators

1 Day
Executive Assistant and Admin Workshops

Effective communication and influencing skills helps Executive Assistants / Administrators maximise their personal and professional potential by developing their “soft skills”. This includes self-awareness, assertiveness, communicating with confidence and handling conflict.

This course for EAs and Administrators will provide participants with a thorough understanding of the skills exceptional EAs and administrators consistently demonstrate. It will also outline steps for increasing your own creditability, and most importantly provide you with strategies for supporting your manager/s.

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Excellent Customer Service

1 Day
Customer Service

Customer service is increasingly becoming a vital business issue as organisations realise the benefits of an integrated, strategic customer service management system for providing effective customer client support.

Customer Service staff can respond positively and effectively by developing a structured approach to people, particularly in difficult situations.

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Get that Job

1 Day
Executive Assistant and Admin Workshops

The interview process can be one of the most daunting and stress-inducing experiences many job applicants will encounter. Understanding and responding appropriately to the key selection criteria is essential.  There is no way to anticipate every possible question or every possible situation you may be put into, but there are some steps you can take to improve your interviewing skills and develop a solid presentation.More Details

Giving and Receiving Feedback

1 Day
Management and Leadership

Feedback is an important part of our learning and development process. Without it, we have only our own estimation of how well we are performing. Understanding the art of giving and receiving feedback can offer constructive, rather than critical, suggestions for improving performance. It can highlight how team member contributions and small changes can lead to individuals maximising their potential to achieve better personal, group and organisational outcomes.

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Leadership Fundamentals

1 Day
Management and Leadership

This one day course is for team leaders/managers to gain an understanding of their leadership style and behaviours, in order to effectively supervise others effectively. It takes participants through providing practical solutions to managing and leading people in a workplace.

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Leadership Fundamentals

1 Day
Management and Leadership

This one day course is for team leaders/managers to gain an understanding of their leadership style and behaviours, in order to effectively supervise others effectively. It takes participants through providing practical solutions to managing and leading people in a workplace.

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Leading High Performance Teams

1 Day
Project Management

This workshop is focused on leaders who would like to improve levels of team performance and engage and involve their team members in a high performing team environment. It will give tools and strategies to assess their team, and work specifically on a plan to further improve their team culture and performance.

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Leading Teams through Change

1 Day
Project Management

The program is designed for leaders at all levels to understand the current changing climate in organisations and the Public Sector. It will assist leaders to facilitate their team members through change, embrace and view change in a positive way and prepare for the challenges that change brings about. It will also allow leaders to reflect on their personal approach to change and examine and develop their resilience within their leadership roles.

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Leading Teams through Change

1 Day
Project Management

The program is designed for leaders at all levels to understand the current changing climate in organisations. It will assist them to facilitate team members through change, embrace and view change in a positive way and prepare for the challenges that change brings. It will also allow leaders to reflect on their personal approach to change and examine and develop their resilience within their roles.

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Managing Change and Building Resilience

1 Day
Project Management

The program is designed for staff at all levels to understand the current changing climate in organisations. It will assist individuals to facilitate themselves through change, embrace and view change in a positive way and prepare for the challenges that change brings. It will also allow you to reflect on your own personal approach to change and examine and develop their resilience within their roles.

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Managing Effective Meetings

1 Day
Project Management

Many organisations use meetings for information distribution, communication and decision making – in teams, project groups, working parties, stakeholder forums and other purposes. At their best meetings can be creative, purposeful and supportive.

Yet some meetings can become unfocused, unproductive or interpersonally unpleasant. They are always expensive – yet we often plan or attend meetings unprepared, with confused agendas and with little structure or skills to help us achieve the purpose of the meeting.

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Managing Performance

1 Day
Management and Leadership

Managers need to develop performance management skills to ensure their staff perform effectively. This involves identifying skills, setting clear objectives, and measuring team and individual performance. Staff who understand what is expected of them are more motivated and perform more effectively.

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Managing Up – Influencing with Authority

1 Day
Project Management

Most people have less formal authority than they need to carry out their responsibilities. Effective, innovative people know how to use informal, indirect authority to influence key stakeholders: their manager, peers, associates, customers, suppliers and staff.

Participants will learn how to expand their power and positive influence beyond your formal authority in order to get the job done.

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Minute Taking Workshop

1 Day
Executive Assistant and Admin Workshops

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Negotiating for Results

1 Day
Project Management

Negotiation is crucial part of day-to-day survival, in both business and other areas of our lives.  It is about an agreement with another party or parties to achieve defined goals. To be successful in negotiations we need to employ constructive strategies.

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Presenting with Confidence

1 Day
Project Management

The ability to speak competently and effectively in public and to groups; to make persuasive and convincing speeches and presentations, and to impart information in a clear and understandable manner is essential in workplaces.

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Project Management for EAs and Administrators

1 Day
Project Management

Executive Assistants and Administrators often play key communications roles in the gaps between project teams, sponsors and their organisation.

They often report to multiple managers and have to juggle daily responsibilities with special projects. All of this demands a large investment of time and requires you to stretch your skills–to coordinate the work of people, identify project requirements, gather resources and set project goals.

Project Management for Executive Assistants & Administrators is a practical and hands-on course where you will come to understand the theory and typical issues a project team must overcome.

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Project Management Fundamentals

1 Day
Project Management

While project management skills are obviously important for project managers, interestingly the methods and tools that project managers use can be helpful for everyone.

A ‘task’ does not necessarily have to be called a ‘project’ in order for project management methods to be very useful in its planning and implementation. Even the smallest task can benefit from the use of a well-chosen project management technique or tool, especially in the planning stage.

Any task that requires some preparation to achieve a successful outcome will probably be done better by using a few project management methods somewhere in the process. Project management methods can help in the planning and managing of all sorts of tasks, especially complex activities.

Project management is associated with planning and managing change in an organisation, but a project can also be something unrelated to business – even a domestic situation, such as moving house, or planning a wedding.

Project management methods and tools can therefore be useful far more widely than people assume.

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Report Writing

1 Day
Project Management

Effective report writing is one of the best ways to inform, influence and persuade others. An organisation’s reports also form part of their formal and legal business record. While few people receive formal training in report writing before joining the workforce, it soon becomes one of the most important skills to learn for career success.

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Strategic Problem Solving and Decision Making

1 Day
Project Management

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyse the possible causes, create options, select the most feasible option, and then implement it.

This workshop will help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

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Team Building Profiles and Assessments


Project Management

Your organizational effectiveness can be strengthened through the use of profiling tools. Learn4Results facilitators are accredited to administer DiSC, MBTI and Genos Emotional Intelligence Profiles.

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The Art of Assertiveness

1 Day
Executive Assistant and Admin Workshops

Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way. It recognises our rights whilst still respecting the rights of others. It allows us to take responsibility for ourselves and our actions without judging or blaming other people. And it allows us to constructively confront and find a mutually satisfying solution where conflict exists.

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The Skills Negotiator

1 Day or 2 Days
Project Management

Negotiation is crucial part of day-to-day survival, in both business and other areas of our lives.  It is about an agreement with another party or parties to achieve defined goals. To be successful in negotiations we need to employ constructive strategies.

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Time Management Workshop

1 Day
Management and Leadership

In organisations today there is so much work and so little time. There is no way to create more time, but there are many ways to use our limited time more effectively.

This workshop is designed to assist participants use the techniques of time management to effectively meet organisational objectives. It focuses upon planning and prioritisation to assist participants deal with their workload more efficiently and enjoy a more balanced and productive work life.

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